FAQs
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Shop Pay, Apple Pay, Google Pay, Klarna, Afterpay and payments can also be made via PayPal express checkout (including PayPal pay in 4 option). Your payment option is selected during the checkout process.
Do you offer layby?
Currently we don’t offer layby via the online store. If you email distalphalanxshop@gmail.com expressing interest in starting a layby with us, we would be more than happy to discuss this with you. A 30% non-refundable deposit is required to commence your layby and you have 4 calendar weeks to pay off the balance (2 calendar weeks for sale items), including any shipping fees. We are more than happy to offer you the above layby terms if you visit us in store.
Where does Distal Phalanx fulfil orders from?
All orders are shipped out of Melbourne, Australia. Some made to order items are shipped directly from the designers.
What if I need to make a change to my order regarding address, shipping methods, or the order itself?
Changes cannot be made to an order once it has been placed and submitted. In situations where you may have entered the wrong address, shipping method, or there is a product discrepancy, contact us as soon as possible at distalphalanxshop@gmail.com quoting your order number and we will do our best to help. Remember, before submitting your order please carefully review all cart items, payment and shipping details entered.
Does Distal Phalanx ship to multiple addresses?
Unfortunately we are unable to ship to multiple addresses. If you need to send items in your order to different addresses, i.e. for a gift, we suggest you place a separate order for each item. We hope this doesn't cause too much inconvenience.
Will I be taxed?
For domestic (Australian) orders, GST is included in the listed product price.
When orders shipped internationally reach your destination country, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. Distal Phalanx is unable to anticipate taxes applied by the destination country’s Customs Office. Any additional taxes, fees, tariffs, import duties and surcharges levied by destination countries are the sole responsibility of you, the customer. For more information in relation to shipping please go to our Shipping & Returns page. If you have any questions feel free to email distalphalanxshop@gmail.com
What happens if an item I’ve ordered is actually unavailable?
As we cannot guarantee availability, if an item in your order becomes unavailable or delayed, we will immediately notify you by email or telephone and a refund will be issued if required.
What should I do if something is wrong with my order?
If you received the incorrect item, or if something is missing from your order, we would like to firstly apologise. Please email us within seven business days of receipt of your order at distalphalanxshop@gmail.com and we will resolve the error as a matter of urgency. If you believe you have received a defect item please email us at distalphalanxshop@gmail.com within seven business days of receipt of your order along with pictures and details of the said defect.
Does Distal Phalanx have any online promotions?
We do from time to time. The best idea is to follow us on Instagram (@distalphalanx), like us on Facebook and subscribe to our newsletter to be kept informed with regards future events and promotions, some of which are exclusive to subscribers.
Where are your store locations?
Our shop is located in Melbourne, Australia. You can find us inside The Nicholas Building located at 37 Swanston Street in Melbourne CBD. We are on Level 6, in Room 3.
Can’t find what you’re looking for? Please don’t hesitate to email us distalphalanxshop@gmail.com if you have further questions.
