Lay-By Terms

We carry small quantities of each piece and sell out quite fast, therefore if you require feel free to take advantage of lay-by, where you can secure your order without paying 100% of the monies upfront! 

What is a lay-by?

A  lay-by is when you:

  • pay for the goods in at least two or more instalments within the agreed timeframe 
  • do not receive the goods until the full price has been paid.

Any deposit you pay is an instalment.

We ask for a 30% deposit (Australian customers are able to pay via phone, bank transfer or PayPal and international customers via PayPal) and the balance (including any shipping charges) to be paid within 4 weeks (2 week term for sale pieces). Once we have received the full amount from you, your item will be shipped or can be picked up from our Melbourne store. 

Cancellation of a lay-by

You can cancel the lay-by at any time before you receive the goods.

If you cancel the lay-by, a termination fee (30% of your order total) will be charged. 

distal phalanx will cancel your lay-by if:

  • you’ve broken the terms of the agreemtnt, for example, you failed to pay instalments within the agreed timeframe 
  • we are no longer trading
  • the product is no longer available and this is outside of our control

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